FAQs

Important information about open-box, box-damaged, overstock, display, discontinued, and cosmetically imperfect appliances.

Shipping

Our Appliance Outlet features discounted appliances that may be open-box, box-damaged, overstock, discontinued, display, or cosmetically imperfect. Many items are new and fully functional, but their packaging or exterior condition may differ from regular retail products.

Most items are new, open-box, box-damaged, display, or overstock products. They are not normally previously used by a customer unless this is clearly stated in the product description.

Outlet appliances may have damaged or missing packaging, scratches, dents, minor cosmetic imperfections, discontinued packaging, or may be overstock items. The discount reflects the product condition and packaging.

Some products may have visible scratches, dents, or other cosmetic imperfections. Available photos and condition details will be included on the product page whenever possible. Please review them carefully before purchasing.

Outlet appliances are inspected as reasonably possible before sale. Unless otherwise stated, they are expected to function normally. Cosmetic damage does not usually affect performance.

When an outlet listing includes condition photos, the photos may show the actual unit being sold. Please read the product description carefully to confirm whether the photos are of the exact unit or are representative images.

Included accessories vary by product. Manuals, racks, filters, handles, installation parts, or other accessories may be missing unless specifically listed. Please confirm the included accessories before purchasing.

Warranty coverage varies depending on the brand, model, and condition of the appliance. The applicable warranty will be stated on the product page or confirmed by our sales team before purchase.

Because Outlet products are sold at reduced prices and their condition is disclosed before purchase, return and exchange eligibility may be limited. Please review the product condition and confirm all measurements, specifications, and delivery requirements before placing your order.

Many Outlet appliances cannot be shipped by standard freight because they may have damaged or missing packaging. These products may be available for local pickup or local delivery only. Shipping availability is shown on the product page or can be confirmed by our team.

Local delivery may be available depending on the product and delivery address. Please provide your postal code so we can confirm availability, cost, and delivery conditions.

Standard delivery generally does not include inside placement, stairs, installation, door removal, or removal of an old appliance unless these services are specifically arranged in advance.

Yes. Many Outlet appliances are available for scheduled pickup. Please contact us before arriving so we can confirm that the product is ready and provide pickup instructions.

Inspection may be available by appointment for selected products. Please contact us with the product model or listing number to arrange a viewing.

Outlet products are usually limited to one unit and may sell quickly. A product is not reserved until payment or an approved deposit has been received.

Yes. Availability depends on current inventory. Please contact us if you are purchasing multiple appliances or creating an appliance package.

Outlet products are already reduced and may not qualify for additional discounts, coupons, free-shipping offers, or other promotions unless specifically stated.

Installation may be available separately in certain service areas. Installation must be arranged in advance and is not automatically included with the appliance purchase.

Before purchasing, please confirm the product dimensions and required clearances; electrical, gas, water, and ventilation requirements; doorway, hallway, elevator, and stair access; product condition and included accessories; warranty and return eligibility; and pickup, delivery, and installation arrangements.

Please contact Renoshop with the product model, listing number, and your postal code. Our team can confirm the condition, availability, warranty, delivery options, and included accessories before you place your order.

Please note:

Product condition, warranty, delivery availability, included accessories, and return eligibility vary by item. The individual product listing and written order confirmation take priority over this general FAQ.

Call us at

905-828-7888

Email us at

info@renoshop.ca